Privacy Policy
Please review how CaseBridges collects, uses, and protects information shared through the platform.
Effective Date: March 10, 2026
1. Introduction
CaseBridges LLC ("CaseBridges," "we," "our," or "us") operates the website located at www.casebridges.com. This Privacy Policy explains how we collect, use, disclose, and safeguard information when users access or use the CaseBridges platform.
The Platform is designed to facilitate informational connections between individuals seeking mental health or behavioral health services and licensed professionals.
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies to information collected through:
- the CaseBridges website
- platform intake forms
- provider registration forms
- communications with CaseBridges
This policy does not apply to services delivered by independent providers outside the Platform.
3. Information We Collect
CaseBridges intentionally minimizes data collection to protect user privacy. Information is collected only when voluntarily submitted through the Platform.
4. Information Submitted by Individuals Seeking Services
Individuals seeking services may submit limited intake information including:
- Email address
- Preferred language
- Insurance provider (name only)
- Reason for therapy (general description only)
- ZIP code
Users are advised not to submit medical records, diagnostic information, therapy notes, or other sensitive health information.
5. Information Submitted by Licensed Providers
Licensed professionals registering on the Platform may submit:
- Name
- Professional license information
- Email address
- Phone number
This information allows providers to participate in the Platform and enables communication related to service inquiries.
6. Information We Do Not Collect
CaseBridges does not request or store:
- Social Security numbers
- Insurance ID numbers
- Medical records
- Diagnostic information
- Therapy notes
- Payment or billing information
- Credit card information
The Platform is designed to minimize the collection of sensitive data.
7. How We Use Information
Information submitted through the Platform may be used to:
- facilitate connections between individuals and licensed providers
- allow providers to review case listings
- enable providers to contact individuals seeking services
- maintain and improve platform functionality
- respond to user inquiries or support requests
CaseBridges does not sell personal information.
9. HIPAA Notice
CaseBridges is not a healthcare provider and is not a Covered Entity under the Health Insurance Portability and Accountability Act (HIPAA). CaseBridges does not act as a Business Associate for healthcare providers.
Information submitted through the Platform may not be considered protected health information (PHI) under HIPAA. Users should avoid submitting sensitive medical information through the Platform.
10. Data Security
CaseBridges implements reasonable administrative and technical safeguards designed to protect user information. However, no internet-based system can be guaranteed to be completely secure.
Users acknowledge that transmission of information through the internet carries inherent risks.
12. Data Retention
CaseBridges may retain submitted information for operational purposes and to maintain platform functionality. Information may be retained for a reasonable period of time unless a deletion request is received.
13. User Data Deletion Requests
Users may request deletion of submitted information by contacting: admin@casebridges.com
CaseBridges will make reasonable efforts to remove the information from its systems. However, information that has already been accessed by independent providers may not be retractable.
14. California Privacy Rights
California residents may have additional privacy rights under applicable state law. Requests regarding personal information may be submitted to: admin@casebridges.com
15. Third-Party Links
The Platform may contain links to external websites or services. CaseBridges is not responsible for the privacy practices of third-party websites. Users are encouraged to review the privacy policies of external services.
16. Children's Privacy
The Platform is not intended for use by individuals under the age of 18 without the involvement of a parent, guardian, or authorized professional.
CaseBridges does not knowingly collect personal information directly from children. If we become aware that information has been submitted by a minor without appropriate authorization, we will take reasonable steps to remove such information.
17. Changes to This Privacy Policy
CaseBridges may update this Privacy Policy periodically. Updated versions will be posted on the website with a revised effective date. Continued use of the Platform after updates constitutes acceptance of the revised policy.
18. Contact Information
CaseBridges LLC
Website: www.casebridges.com
Email: admin@casebridges.com